MyCleanPC.com Review
May 23rd, 2010 Tags: cyberdefender, cyberdefender review, cyberdefender scam, does mycleanpc work, does mycleanpc.com work, doublemyspeed, doublemyspeed review, doublemyspeed scam, free diagnostic, is mycleanpc a scam, is mycleanpc safe, mycleanpc, mycleanpc review, mycleanpc scam, mycleanpc.com, mycleanpc.com review, mycleanpc.com scam, registry cleaner
Posted in Antispyware, Antivirus, Registry Cleaner, Reviews, Spyware Prevention, Spyware RemovalFirst, if you found this review from eZine Articles, I apologize for not writing about the most important findings I know about MyCleanPC, but eZine Articles will not allow you to write any negative information in articles they publish (even if it is true), so I had to tap dance around the subject, and hope the reader can read between the lines. But now that you are here, you will soon discover what I really discovered about MyCleanPC.com.
As an IT Specialist performing computer maintenance in Hawaii on a daily basis, I routinely remove viruses and malware from home and business computers. If you ask me, it seems that the problem is virtually epidemic with about 7-8 out of 10 computers we check-in for repair being infected. My point is that since we are in the business of removing malware professionally, we know what works and what doesn’t, so what is up with MyCleanPC.com? Are their sensational claims true?
CleanMyPC.com Review
First of all, the “real” contenders in the security software industry, such as ESET, Kaspersky, Symantec, McAfee, Trend-Micro, Zone Alarm, AVG, Computer Associates … and many more, all have their products independently certified for product compliance and performance by an accredited 3rd party company known as ICSA Labs. To this day, I have never seen any mention of CyberDefender on their product list, which you can check out for yourself on the ICSA Labs Product List. While CyberDefender boasts about receiving many awards dating back to 2006, “none” of these awards are from the big-3 certification companies such as ICSA Labs, VB100, or AV Comparatives. It appears that the awards were for the popularity of their product which is based on the number of downloads, but this can be attributed to their aggressive TV and Radio advertising, not the actual quality or effectiveness of their products.
The folks behind MyCleanPC.com is a company called CyberDefender. It is interesting to note that Cyberdefender is also behind another website on TV and Radio called DoubleMySpeed.com which is a fraternal twin of MyCleanPC.com. And for some reason, neither of these landing page web sites lists the price you will have to pay for the actual CyberDefender products they will soon prompt you to buy. But one thing is for sure, they will not allow you to activate the additional products I call the “alleged cure” until you whip out your credit card. First they will entice you into their claws by offering a free diagnosis by prompting you to download a file currently named “InstallCyberDefenderREG-016707.exe”, but then you will have to “pay first” before you can activate the additional products that “allege” to be able to remove the threats it finds.
So why not first try one of the better known companies such as Symantec, McAfee, or Trend-Micro, etc that offers free online scanning tools as well (with some removal capability), after which you can then decide if you want to go forward and use their “free trial” software to try their full-featured product before you buy. CyberDefender only offers free scanning, it will not treat or cure anything until you buy first, which you can figure out by reading the blurb below which is an excerpt from their website about this download.
“The free download of CyberDefender Early Detection Center, Registry Cleaner and other trial product versions are intended to diagnose your computer and identify threats and/or errors that could be eliminated by the same or multiple CyberDefender products after purchase and activation. CyberDefender Early Detection Center download includes free Anti-Virus which does not require payment and will remain active as long as the software is not uninstalled. Computer performance improvements may vary depending on the software you are using and other multiple factors outside of our control.”
Notice how they say “that could be eliminated”. Virtually all the serious contenders provide instantly downloadable “free” trial versions without any limitations other than the length of the trial which usually lasts about 3o days. So why would you take a chance with an “uncertified” diagnostic-only program that you have to pay for first, when there are plenty of free trial, full-featured, certified products readily available. Also, the “real” security software companies all provide enterprise products for corporate business customers, while CyberDefender only seems to target unwary consumers. Show me one big company that consistently uses CyberDefender products and I will bow down.
The bottom line is that this company has a pattern of advertising their product for a short period of time until they get found out, then soon after they just switch to their other name. Then after a while they will start all over again. They just keep rotating their ads for the same lame CyberDefender product under different names all over the country. If their products were really that great, PC Technicians everywhere would be using, promoting and selling it themselves, and I do not know one single PC Tech who ever has. Much of the reputable software we use doesn’t cost much, and some is outright free!
The initial combination of CyberDefender products you will be prompted to purchase is affordably priced around $49.00. But they can be fairly aggressive about their backend support product called the “CyberDefender Live Help Desk” which is considerably higher. Many of the complaints we read about involve the poor performance and unreliability of their products, not to mention substandard customer service. Some just wanted to learn how to remove CyberDefender, and when a customer calls to complain, you might find yourself being asked to whip out your credit card again before they help you. This is when you may be pressured to buy the “CyberDefender Live Help Desk” product I mentioned before. Some frustrated CyberDefender customers who were reluctant to spend any more money would be left on their own. In Hawaii, many of these CyberDefender victims ultimately end up becoming our customers, so we try and educate them to avoid ever being put in this position again. I just wish the local TV and Radio Stations would do more to protect their listeners and viewers from these advertisers that over-promise and under-deliver . Checkout the Ripoff Report to read some of the complaints about CyberDefender yourself.
Conclusion
While CyberDefender is definitely ‘NOT” an outright fake security product, I firmly have reason to believe that it is surprisingly close to one. There are many reasons why a computer could be slow, and some of them can be solved very easily with no software at all with just a few Windows tweaks, something CyberDefender may actually be able to do for you, but not as if it were some miraculous program which they want you to believe. But other problems cause by severe infections is where I can assure you that CyberDefender will fail you. It is not very effective, which is probably why it has never been submitted for certification, and it is certainly not a product that could remain on the market by word of mouth alone with all the complaints. It is probably why they rely on sensational TV and Radio ads to market their product. The reality is that there are just too many similarly priced, reputable alternatives you can use than to take a chance with their product. So, in my opinion, MyCleanPC.com or DoubleMySpeed.com (whatever you know them by) which is powered by CyberDefender makes exaggerated claims about their product which doesn’t serve to help most people with their real computer problems, making CyberDefender a company to be exposed and avoided.
If you feel this information has helped you, please consider making a modest donation to help keep this website going.
16 Responses to “MyCleanPC.com Review”
[...] Dale Powell aka the SpywarePreventionGuy [...]
I have used these advertized PC cleaning softwares and find that after the diagnostic you are left with many errors that alarms you and so you download their software to find that you cannot easily delete the same software. You call and they charge you for the information to delete the software. Most times the software also pops up on you and is annoying. I use McAfee and see no reason to have this software. Thanks for your candid remarks.
I wanna thank you, i downloaded it 5 minutes ago and saw your video before i even ran it, i was able to save my computer before it was even in danger, you helped me big time, With your help im now still able to run my, even though shitty, computer without being worried about countless viruses that i dont need, wich is amazing
This whole thing reminds me of a rogue antivirus security product known as WinAntiVirus (WinFixer), which also acts the same way as CyberDefender does.
Thank you very much for your candor! I was seriously considering mycleanpc.com and you saved me. I am a simple person that lives on a very modest income. You have truly helped a fellow human being. May God bless you for your kindness. Please let me know if I can ever do anything for you. Gratefully yours, Joel
I keep my families 3 computers fast and clean using these FREE software programs that are all excellent: CCleaner, Defraggler (Piriform) for cleaning and defraging. Superantispyware, and Malwarebytes for spyware and other malware, and for antivirus Microsoft Security Essentials has been wonderful. I have used many of the paid antivirus programs from Trend Micro to McAfee, who all allowed infections on a computer at some time or another. I have been using Microsoft Security Essentials and the full time protection (very affordable one time fee) of Malwarebytes for 2 years now with no infections. Even when my husband inadvertently installed Internet Security 2010 rogueware on his computer Malwarebytes and Microsoft Security Essentials blocked the infection and Superantispyware removed any trace files with only 2 hours downtime. I do my homework by researching computer help sites like bleepingcomputerdotcom and majorgeeksdotcom to stay up on the latest malware, and the best removal tools.
Being very dissatisfied with my December purchase of “Mycleanpc.com” from Cyberdefender I called the # 866-793-0454 as stated by Cyberdefender themselves on January 1, 2011. They said my refund would take approx. 7 to 10 days to be returned to my card. On the 7th day I checked, no refund. On the 8th day I checked, no refund. On the 9th day I checked, no refund. On the 10th day I checked, no refund. On the 11th day I checked, no refund. On the 12th day I checked, no refund. On the 13th day I checked, no refund. I finally called the 1st time on the 18th day and was told that a refund was never issued. Operator #3237 told me he would issue the credit today, he put me on hold for 20 min and I hung up. I called back a 2nd time on day 18 and was told that a credit was issued on the 17th. Why did the first operator not see that?
PEOPLE – DO NOT PURCHASE ANYTHING FROM CYBERDEFENDER I.E.- MYCLEANPC, ECT. IT WONT FIX YOUR COMPUTER AND THEY PLAY GAMES WITH YOUR MONEY. STILL NO REFUND AND AT THIS POINT I PROBABLY WONT EVER SEE MY $29.89 AGAIN. THEY ARE THIEVES THAT TAKE YOUR MONEY AND MAKE YOUR COMPUTERS WORSE. JUST SAY NO!!!!!
[...] 6.MyCleanPC.com Review | Spyware Prevention for Home and Small The folks behind MyCleanPC.com is a company called CyberDefender. It is interesting to note that Cyberdefender is also behind another website on TV and Radio called DoubleMySpeed.com which is a fraternal twin of … Many of the complaints we read about involve the poor performance and unreliability of their products, http://spywarepreventionguy.com/mycleanpc-review/ [...]
HOW DO YOU UNISTALL EVEN IF YOU WENT TO THE CONTROL PANEL
Maybe not what you want to hear, but I would need much more information about the whole situation with your computer before I would decide which method I would prefer to use, but I don’t provide that kind of online help.
But if the program is actually installed and recognized by Windows, but isn’t removable through the Control Panel (hopefully it is listed in the Control Panel), I suggest using the free or trial version of Revo Uninstaller. I would suggest using the “Moderate” mode, but READ how to use it first because it isn’t all automatic. It will present you with a list of items in “bold” that it finds belonging to the program you want to remove, and then you have to manually check boxes for what you want to delete. When all is said and done, I would clean your temp files and registry with CCleaner. Good hunting…
,i like ccleaner,it’s free!
repairs…
MyCleanPC.com Review | SpywarePreventionGuy.com…
Remove System Tool…
MyCleanPC.com Review | SpywarePreventionGuy.com…
Dale, I feel like an idiot but yep, I got bit by them for about $250.00 dollars. I was having problems with my PC so I used the product. Next day I had even worse issues so I called and they took over my PC and told me there were so many “value errors”??? that they would need to go back inside and rebuild my Dell Windows Vista. They used remote log in and called me at 7:55PM and told me that techs go home at 8:00PM and not to touch my PC and they would work on it again in the AM. They did get it working some what but I ended having an IT trouble shooter from my friends business come to my home and I paid him $75.00 an hour and he was able to repair my PC. They removed so many things. They refused to refund my money and saidf my computer needed so much work. I cut my losses but EVERY WORD YOU SAID IN YOUR ARTICLE WAS TOLD TO ME BY A BUSINESS TECH. When I get done paying off my credit card, I will be sure to donate to your cause. If I had only found your site sooner. Regards!
I hear you. There are many good Remote PC Repair companies out there, but they are limited in what they can do remotely, no matter how good they are in person, and sadly there are some bad ones as well. There are companies you can subscribe to for unlimited remote repairs for a “year contract” for what you paid for a single remote repair. Anyway, if you truly feel they didn’t provide the service you paid for, you can do a charge back on your credit card and possibly get your money credited back. You usually have about 30 days to make a claim and they usually have 30 -40 days to respond back to their merchant account provider. Just be sure to document everything and checkout their warranty and any guarantees they offer to see if you have a valid claim.
You never know, if these are bad guys, and enough consumers complain and do charge backs, they can put their merchant account in jeopardy making it hard for them to do business. Good luck… Dale
No. Don’t use it. They play with your money, and make your already slow computer even slower. I downloaded it on my first computer, they “found” 112 “errors” that they wanted to “fix”. Whenever it popped up, it demanded my credit card number. Just use McAfee, CCleaner, or AVG. They actually work.
Leave a Reply