Tech Rant – Expectations vs Ignorance
Yes, This is one of my Tech Rants
I had a lady call me today asking how much it costs to have a virus removed. First off, we do this for a fixed-flat rate which is published at our shop and online on our website. Even so, the answer can be as loaded as the question itself when the customer challenges the amount. We charge a mid-range price for this service. It isn’t as low as some of the bargain-basement pseudo techs on Craigslist, yet not nearly as much as the Geek Squad at Best Buy.
Anyway, I told her we do it for a flat rate of $129.99 in-shop. Then she responded, “Just to remove only “1” virus?” She wanted to haggle the price because she thinks she only has just “1” virus, as if the price should be pro-rated. How much for just 1 peanut I thought. I tried to ask some questions about the problem, but her expectations quickly met her ignorance and she was mildly rude about it. I kept professional about it and she hung up without saying goodbye. I can usually shake it off, but this call drove me nuts, because I know my local market, my abilities, and the computer mentality of most of my customers. While I’m not famous, Ashton Kutcher could’ve Punk’d me good with this one, but I think this lady was for real. Read More Here…
Posted in Tech Rants 
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