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01.19.2012
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Tech Rant – Expectations vs Ignorance

Tech RantYes, This is one of my Tech Rants

I had a lady call me today asking how much it costs to have a virus removed. First off, we do this for a fixed-flat rate which is published at our shop and online on our website. Even so, the answer can be as loaded as the question itself when the customer challenges the amount. We charge a mid-range price for this service. It isn’t as low as some of the bargain-basement pseudo techs on Craigslist, yet not nearly as much as the Geek Squad at Best Buy.peanut

Anyway, I told her we do it for a flat rate of $129.99 in-shop. Then she responded, “Just to remove only “1” virus?” She wanted to haggle the price because she thinks she only has just “1” virus, as if the price should be pro-rated. How much for just 1 peanut I thought. I tried to ask some questions about the problem, but her expectations quickly met her ignorance and she was mildly rude about it. I kept professional about it and she hung up without saying goodbye. I can usually shake it off, but this call drove me nuts, because I know my local market, my abilities, and the computer mentality of most of my customers. While I’m not famous, Ashton Kutcher could’ve Punk’d me good with this one, but I think this lady was for real. Read More Here…

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01.09.2012
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Scary Online Banking Virus in the News!

Anybody who banks online knows to check their account periodically to reconcile your transactions and verify your balance. By keeping a close eye on your balance, as well as checking for unauthorized transactions, you could immediately identify any fraudulent activity with your account and report it asap, or can you? Well, a new version of the SpyEye Trojan just made the news and is making many rethink how they monitor their bank accounts online. This trojan has been used to to steal funds from consumer’s accounts with a twist, it covers it tracks, and edits the balance you see displayed on your computer, making you think your money is still there! Read More Here…

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01.07.2012
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Keep Java Updated to Help Prevent Infections

java exploit, java virus, install java, update javaWhile many people have a love-hate relationship with Microsoft about their Windows Updates, these aren’t the only updates you should be keeping up with. By the way I already covered Windows Updates in a previous article. As for Java Updates, it is a good idea to keep up-to-date because I am seeing more and more computers infected with Java Exploits that may have been prevented if they had the latest version of Java installed. Some Java exploits do little to make the victim aware that their computer is even being exploited, so you won’t always see symptoms that you are infected, so performing updates and regular security scans is a must. Below is a screenshot of a Java infection detected by ESET Nod32.

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12.23.2011
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Beware of Phone Scam from (425) 998-1533 About Errors on Your Computer

phishing, phishing scamsIf you receive a call from a person from (425) 998-1533 with an Unknown Name on Caller ID claiming that your computer has errors and/or viruses, it is a Phishing Scam. They might even claim they are from Microsoft, which might appear legit to some because of the Washington State area code. But if you call the number back, you will get a recording from the FTC with a message describing that this is a phishing scam and will refer you to http://onguardonline.gov  for more information about online safety.

I even had 2 of my own computer repair customers here in Hawaii that were called and one even went as far as letting the scammer remotely access their computer with Logmein Rescue software. Luckily, her husband suspected something fishy about the call and literally unplugged their computer to stop whatever the scammer was doing. When my customer brought their computer to me in my shop, all I found was the Logmein remote access software and they didn’t appear to get a chance to do any harm. Read More Here…

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12.19.2011
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How to Unhide Programs and Folders Hidden by FakeHDD Alert Programs

Show Hidden FilesI mentioned this in a previous post but I wanted to bring it up again because I continue to see a variety of “malicious” FakeHDD Alert programs that are rendering people’s computers almost useless because it hides many of your programs, files and folders.

The biggest preliminary caution about this type of infection is to “NOT” run a Temp File cleaner like CCleaner until “AFTER” you have restored your Program File shortcuts. While cleaning the temp files would normally be one of the early steps you should  perform, in this case, you would be deleting the folder that the malicious program is hiding them in, namely C:\Windows\Temp\smtmp. Read More Here…

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12.02.2011
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Comments Off on Newsletter – Dec 2011

Newsletter – Dec 2011

Newsletter

(Free Members Only) December 2011

  • How to Add More Memory to Your Computer
  • 7 Tips to Protect You From Laptop Theft

Read More Here…

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